5 hours ago
‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed
The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres. Centrica, the supplier’s FTSE 100 owner, plans to cut 800... Read more.
Owner: People's Press Printing Society
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Owner: The Scott Trust through Guardian Media Group
Owner: The Scott Trust through Guardian Media Group
Owner: The Scott Trust through Guardian Media Group
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